Issue with forwarding of enquiries [posted 26/07/2014]

We believe this issue is now resolved.

 We do apologise for any inconvenience.  

The Occupancy team.

Issue with forwarding of enquiries [posted 26/07/2014]

We are currently experiencing a technical issue with forwarding of enquiries, payment requests and other.  We are working on resolving the issue, and the stored enquiries will be released as soon as possible. Please note that this may be after the weekend. 

 We apologise for any inconvenience.  

The Occupancy team.

Staying Safe Online Update

At The Stayz Group, we are committed to providing you with a secure environment to list your property and treat any suspicion of fraudulent behaviour very seriously. 

Here are some top tips to help you stay safe online:

  • Make sure you keep your login and password details secure and treat them as you would your bank PIN. You are responsible for the security of your account
  • If you receive a change of email or password change notification and did not request this change, do not use these details to login and contact us immediately at
  • You should be wary of suspicious emails from "guests" you have not heard of before, or emails claiming to offer TakeABreak, rentahome or Stayz services, especially if they contain links or attachments
  • Never click on a link or open an attachment in an email you think is suspicious
  • When you login to your Occupancy account make sure a secure page is showing and the web address (url) is
  • Always type the address directly into your browser to login rather than clicking on a link and update your password regularly
  • Always ensure you have the latest antivirus software update on your home and office computers

If you have any concern that someone may have unauthorised access to your account you should contact us immediately Your guests may have been targeted by fraud, so it is essential you warn all recent enquirers.

Frequently Asked Questions
For technical assistance please visit the Support Centre for or
Who is is the operator website for the Occupancy group, a leading accommodation business which combines the technology, people and experience from and is not a consumer search site.
What will happen to my property listings?
Your property details will automatically show on both and websites. If you are already listed with both websites nothing will change (although you may choose to make one account your preferred login, see below).
How will I respond to enquiries / booking requests?
Responding to enquiries and booking requests will not change at all. In fact, you'll now be able to respond to requests from both sites just as you normally would. That means you double your coverage without any change to your exsiting booking process.
What information about my property is shown on the and sites?
Information for visitors to make enquiries and bookings will be shown on both sites, including photos, descriptions, reviews, and pricing. Your calendar is automatically synchronised. Due to the different style and focus of our websites, some theme information, promotions and hot deals will not show on all sites.
How do I create a single account for both sites? seamlessly integrates existing and accounts. If you have an account with both, you can choose your preferred login at Just log in, confirm your accounts and select the primary - it will only take a minute.
If I combine accounts what will happen to my old booking history?
New bookings will be handled by the system of your preferred login. Old booking history is not transferred but can still be accessed at the old login.
Can I still use your booking payment system (Easy Pay or Online Payment System)?
Yes, operators will still benefit from use of the online payment system and have peace of mind that all funds are held in a regulated trust account. Booking pre-payments will be remitted as usual.
Will there be any other changes? will continue to upgrade and improve our systems so you win more bookings and enjoy an easy and more cost effective service. If there are to be any major changes in the future, you will be the first to be told of their benefits.
How do I get help?'s support centre has been upgraded and included within Occupancy Support located at The Support Centre contains improved information, helpful user guides, 'demonstration' videos plus additional contact options to receive help from our friendly customer service team. Visit
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